BOOKINGS

Bookings and cancellation policy.

All online bookings are considered as initial REQUESTS AND NOT CONFIRMED BOOKINGS. Our team will promptly reach out to you within 48 - 72 hours to confirm your appointment. We encourage you to contact us directly as well, as there could be occasional delays in confirming your scheduled appointments. Your understanding is greatly appreciated.

Unfortunately Due to the amount of people not turning up or giving us under 48 - 72 hours Notice for cancellations or change of appointments , or running more than 10 mins late . We now have to enforce NEW policies. We are a small business with large overheads and we cannot afford to have this regularly.

Thank you for your understanding

All Bookings will now require a Deposit
For no shows : 100% will be charged
For cancellations with less than 48 - 72 hours 50% will charged
For running late more than 10mins 50% will be charged

Please Note: All bigger services such as colour corrections, hair extensions, braiding will now require full payment & a weeks notice for any changes

Book your request your appointment online today to receive the full hair experience of Ebony & Ivory’s experts. Treat yourself to premium products and the latest industry methods. Providing hair maintenance for both men and woman. Please Note all Bookings online Comes through as a request first a confirmation for the requested appointment will be confirmed by us via Email or phone call. If the Time requested is available

ALL APPOINTMENTS REQUIRE A DEPOSIT

NEW Salon BOOKING POLICY UPDATE

Cancellations and no-shows have a significant impact on ebony and ivory, our clients, and our team. We have found that implementing a booking policy is the fairest way of managing commitment to appointments.

The Salon understands that sometimes schedules change and therefore requests at least 48 - 72 hours notice when cancelling or rescheduling your appointment. A REFUND deposit of your appointment will not be made but instead will be forwarded to your next rescheduled appointment . A credit card is required to hold your appointment. Appointments cancelled within 48- 72 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount. Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled.

Our Salon values your time and feels that it is fair to honor the same policies we hold to our clients. Should Salon need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor you with a $20 off your next identical service and do all we can to reschedule your appointment in a timely manner.

Please Note SERCIVES this services need a weeks notice for cancelling or rescheduling notice. Services Such as Color corrections, braiding, hair extensions , event styling, school balls styling, makeup, Full head of foils , balayage or Ombre .

Please Note SERCIVES that Need 48 HOURS . Blow dry , colors all over, relaxers, hair service , wig install or hair loss consultations , treatments,

Your appointments are reserved for you so we ask that you give your our salon at least 48 - 72 hours notice when rescheduling or cancelling an appointment so that we can fill that appointment. We really hate no shows so please be courteous and let us know if you can't make it. As a courtesy, we send our reminders out 2 to 3 days prior to your appointment to confirm and remind you of the date and time.

• REFER TO HAIR SERVICES BELOW FOR PRICING AND REQUEST.

PLEASE ALLOW 24 HOURS FOR YOUR BOOKING REQUEST CONFIRMATION